Terms & Conditions

ABOUT US

 

                     

 

 

LookBest.co.uk are part of the Sun Systems ltd group of companies, trading within the health & beauty industry since 1989.

 

We operate from a purpose built, temperature controlled, warehouse and office complex, ensuring your product will arrive in pristine condition.

 

Temperature control is much more important than you may imagine.   So many of our products are formulated from botanicals, that is, living plant extracts which start to deteriorate when harvested, this can mean that your product, if overheated will deteriorate naturally, we keep every product below the temperature that this will happen, none of our competitors make this claim, perhaps they do not realise the damage heat can cause to harvested plants.

 

All our Sales Support and Product Evaluation staff are experienced tanners and or beauticians, we try every product without exception, we will not stock any product we find to be unworthy.   Other parts of our business operate tanning salons, offering both sunbeds and spray tanning, if you have a question or require any advice on a tanninglotion or a self tanning product, please email us with either your question or your phone number, we will have a Salon member call you back.

 

The Sun Systems group have no commercial ties to any manufacturer, this is important as you can be assured of our unbiased opinion, if its here, we like it, if its not, we dont!   This means  that the operators of this website are not associated, affiliated, connected, approved, authorised or sponsored, by the manufacturers of any of the products we sell on this website.

 

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@lookbest.co.uk or post a comment through the link on our front page. We welcome your comments about our site, as a small company this feedback is invaluable, tell us about your tanning moments?

 

Is there any product we dont stock that you would like us to?  Please bookmark our site, many more exiting new ranges are planned.

 

 

 

 


MAKING A PURCHASE

 

Making a purchase is easy. Browse our Catalogue, click "BUY NOW" on any items that you wish to buy, this puts them into the shopping cart. you can then either continue shopping and select other items, or click "CHECKOUT" if you have finished.   You will then be asked for your shipping and billing details, click "SUBMIT" when you have finished. You will then be able to select your method of payment.   Click "VIEW CART" at any time if you want to delete or increase quantity of items.

 

We accept credit or debit card payment through the Sagepay secure server using 128 bit encyption, secured with the golden padlock. Sagepay are a 3rd party secure payment provider that holds no card details on any computer. 100% security guaranteed or you can select to pay by Paypal if you would rather.

 

 

SHI  DELIVERY CHARGES

 

All orders over £20 are shipped free of charge, second class royal mail.   There is a £1 charge for orders under £20.

 

You can select 1st class for £1 per order extra.

 

You can also select Special delivery, next working day before 1pm guaranteed and we will send it that day if we receive your order by 2pm, thats a 23 hour service, guaranteed!!! £5  for this service.  Royal Mail do not guarantee Saturday delivery for Friday posts, many however, do arrive.

 

Isnt it so nice to find a website that does not hide its carriage charges!

 

 

Overnight courier service available Monday - Friday on orders received before 2pm, goods ordered on a Friday will arrive on the Monday (bank holidays excepted)

 

 2kg max for all royal mail services, parcelforce or courier outwith, these services may not be next day. (2kg is about 6 bottles)


DELIVERY SCHEDULE

 

 

We guarantee to despatch your order the same day if received before 2pm, Monday - Friday, the next working day if received after 2pm. Orders placed Saturday and Sunday will be despatched on Monday (except Bank holidays),

 

This is subject to payment having been received by credit or debit card and the stock being available.

 

2nd class normally takes 2 working days, 1st class 1 working day, these services are not guaranteed however, they may well take longer, 1st class post only guarantee's priority once the goods have arrived at your local delivery office.

 

 In the unlikely event that your item should go missing, we will raise a claim with Royal Mail for its loss, you can select the "insured" option, which will fastrack this process.

 

Please ensure that the delivery address details including the postcode are correct, Royal Mail will not compensate items that have been incorrectly addressed.

 

 All claims for lost goods must be made within 60 days.

 

 We sell within the United Kingdom only, regret we are unable to export.

 

If you want to check on your order, e-mail us giving the order number from your confirmation and we will progress your order.

 


CREDIT CARD SECURITY 

 

 

sealserver.trustwave.com/cert.php

 

Click the above link to see our Security Certificate.

 

All credit card payments are made offsite via SAGEPAY secure online servers, All transaction information passed between Lookbest and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

 

Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that customer's details remain secure throughout the transaction process.

 

 

You can visit http://www.sagepay.com/ for further information.

 

 

 

 

You can also pay online with Paypal if you wish.

 

 

 

CARD PROCESSING PROBLEMS?

 

 If you do have problems, try the following:-


 
If the card has an issue number, make sure you enter it EXACTLY as it is on the card, e.g. if the number is '03' enter 03, if it's 6 (no leading zero) enter 6.


 If the card has no issue number, and it won't authenticate, try entering 1 as the issue number.

 


 In general, the issuing banks have tightened up security for online transactions, you must select the correct card type, or it will now fail, ie. if you have a Visa Debit and you select Visa Credit, it will fail

 

TAX CHARGES

 

 

Vat has been added to all prices on this web catalogue.

Sun Systems Ltd are registered for VAT within the United Kingdom.

 

 

GUARANTEE 

 

 

Many of the items we sell have to be stored in a temperature controlled environment, we guarantee your product will have been stored in accordance with the manufacturer's instructions.


REACHING US

 

 

If you need to reach us, please us the contact link provided.  Or email us at sales@lookbest.co.uk

 

Write to us at Sun Systems Ltd, 35 Bohun Court, Stirling, FK7 7UT 

Any legal matter pertaining to this website, its content, its products, and, or, its distribution shall be executed under Scottish law, as determined by the Scottish Executive and within the agreed criteria of the European Union.

 

Our site is held copyright, unauthorised reproduction is strictly forbidden without prior written permission.

 

All mentioned trademarks, product names and company names or logos cited herein are the property of their respective owners.  Their appearance on this website is fair use in connection with the sale of the relevant goods.

 

PRIVACY POLICY

 

 

Sun Systems Ltd will never disclose buyers information to third parties . Cookies are used on this shopping site , but only to keep track of the contents of your shopping cart once you have selected an item .Data collected by this site is used to:


a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes


RETURNS POLICY

 

 

All goods can be returned for a full refund within 30 days, provided they are unopened and unused.

 

 


REMITTANCE TERMS

 

    

 

We regret orders cannot be shipped until payment is received, we guarantee to despatch same day for orders received by 2pm. However, credit card payment is required for this to apply.

 

Sun Systems are unable to ship orders over the value of £50 to an address other than that of the card holder given, we further may insist that any order of any value is only sent to the cardholder's address.

 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.